Frequently Asked Questions (FAQ)

1. Where is Your Shop Located?

Funky Gifts operates as an online retail establishment, with our primary workshop situated in the Perth Metro area of Western Australia.

2. Where Can I Track My Order?

All orders are processed and dispatched within 48 hours, excluding weekends and public holidays. Upon processing, a shipping confirmation will be promptly emailed to you.

3. Which Shipping Service Do You Utilize?

At present, all our orders are dispatched via Australia Post. It's important to note that we currently exclusively serve customers within Australia.

4. What is the Estimated Delivery Time for My Order?

For orders shipped within Australia, our standard post option typically takes 2-10 business days, while express post delivery can be expected within 1-3 business days. In busy period around holidays this can take longer. Please note that we depend on Australia Post delivery times. We will provide you with tracking for all items we send out.

5. What is Your Return Policy?

Funky Gifts accepts returns of full-priced items within a 30 day window from the date of purchase, provided that the item remains in its original, unworn condition with tags. Please be aware that customers are responsible for covering the costs associated with return shipping and handling.

6. Can I Modify My Order After Placement?

If your order is currently in the processing phase, you may request modifications by reaching out to us via our contact form. We will gladly assist you in making the necessary adjustments. However, if your order has already been dispatched from our warehouse, we will need to wait for the return of the parcel to our facility before we can proceed with the replacement of items. Please keep in mind that this process may take up to 10 business days, and customers are responsible for the associated return shipping and handling charges.

7. What Should I Do in Case of a Faulty Item?

In the event that you receive a faulty item, we offer options for exchanges or refunds, inclusive of postage costs. We kindly ask that you utilize our contact form to inform us of the faulty item so that we can promptly address the issue.

8. Is It Secure to Place an Order with Funky Gifts Online?

Yes, it is indeed safe to make online purchases with Funky Gifts. We prioritize the protection of your personal information and employ a secure and widely recognized eCommerce system via Shopify and PayPal. Your security and peace of mind are of utmost importance to us.