SHIPPING & RETURNS

Understanding Our Shipping & Returns Policy

Welcome to our Shipping & Returns page. Here you can find all the information about our processing times.

All orders are processed Monday to Friday between 8AM-5PM however in busy periods this time frame may be delayed.

If your order is placed after 3PM AWST it will be processed the next day. Once your order is processed you will receive a notification via email.

All our gifts are made to order. Allow 1 to 3 business days for your order to be made before it is posted.

STANDARD SHIPPING

  • Delivered within 3 - 10 business days within Australia
  • Standard shipping has a flat fee of $9.99
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing and making time

EXPRESS SHIPPING

  • Delivered within 1 - 3 business days within Australia
  • $14.99
  • Shipping time may vary according to Australia Post time frames and zones and does not include order processing and making time

INTERNATIONAL SHIPPING

  • At the current moment we only Ship and Sell to Australia.

CONTACT INFORMATION

For customer care contact us via our contact form.

All items to be posted to:

Funky Gifts
PO Box 1229
WANGARA DC WA 6947

Operating hours: Monday – Friday 9AM – 5PM AWST


RETURNS

Funky Gifts is confident that you will be happy with your purchase. If for any reason this is not the case, you can return full-priced, unworn, non-personalised items within 30 days of the delivery date.

  • Make sure your item is in original, unworn condition with tags. Any returns must not show any visible signs of wear and should be returned in the original packaging, with no damage to the garment
  • Place your items into a satchel or postage box. (We recommend using an Australia Post satchel, but returns can be sent back any way you prefer. We highly recommend using a trackable postage service.)
  • For personalised items Funky Gifts cannot accept returns due to change of mind. Funky Gifts will only accept returns if the goods are faulty, and you must contact us within 7 days of delivery.

Please address your package to:

Funky Gifts.
PO Box 1229
WANGARA DC WA 6947

  • Once your package arrives into our head office, one of our customer service representatives will be in contact to process your return. Please allow up to 10 days for exchanges or refunds to be processed.
  • The customer is responsible for all associated costs to return items to us (unless faulty).
  • Refunds will automatically be credited to your account or you can request a replacement.

FAULTY OR INCORRECT ITEMS

  • For faulty, incorrect size or wrong item received contact us using our contact form here within 7 days of delivery.
  • Please include any photos and a description of the item and its fault.
  • Our representative will be in contact to advise you where to send the item.

STOCK ON SALE

  • All SALE items are final and cannot be returned, exchanged or refunded

PERSONALISED ITEMS:

Funky Gifts cannot accept returns on personalised items due to change of mind. We can only accept returns on personalised items if they are faulty, and you must contact us within 7 days of delivery. Note that we do quality control before we ship out all our items.